In sintesi
L'esigenza
TID runs dozens of projects at once, for clients in three markets. Chat, files, calendars, quotes, invoices and tickets each lived in a separate tool: the same information was typed in several times, and an overall view meant opening five of them.
The approach
An ERP written from scratch around the way the team actually works. Fifty modules across six areas, from the first sales contact to payment: projects, helpdesk, chat, calendar, invoicing, management control and HR. A private area for every client, portals for partners and the accounting firm, desktop and mobile apps, and an MCP server that lets AI query the whole operation.
L'esito
The external chat tool was switched off, files and calendars moved into the ERP, and from deal to payment there is a single record. Revenue, margin and recurring income are read in real time, with no reports to prepare.
