In sintesi
L'esigenza
Installers, designers and dealers call the sales office to find the right part number. The catalogue is huge, split across five product divisions, and the information lives in PIM exports nobody browses for fun.
The approach
A chatbot engine built from scratch, no third-party platform: the PIM exports are turned into a structured knowledge base, indexed with embeddings, and answers are grounded in those documents. Low temperature for technical accuracy, an explicit fallback when the answer isn't certain, and contact capture that turns the conversation into a qualified lead.
L'esito
The assistant guides you from the need to the specific part number, with the specs that tell similar codes apart. When it doesn't know, it says so and hands over to the sales office instead of inventing an answer.
