In sintesi
BespokeBuilt for the client
24/7Answers out of hours
LeadCapture inside the chat
L'esigenza
Off-the-shelf chatbots either answer from the open web or need company documents uploaded to someone else's platform. Neither works when the answers have to be technically correct and the material stays in-house.
The approach
An assistant developed specifically for the client: their documentation becomes the knowledge base, the assistant's behaviour and tone are tuned to their domain, and every answer stays anchored to the indexed material. Dedicated environment, data used for this client and no one else.
L'esito
Support questions get an answer with the source behind it, out of hours too, and every conversation can become a contact for the sales team. Content is updated by reloading documents, with no new development.
